Monthly Membership
How It Works:
When you click Become a Member, you will be taken to our secure checkout to set up or login to your customer account and make the first payment. Your credit card details will be retained on a PCI-DSS compliant secure server, and the subsequent payments will be automatically charged to your card as follows:
£12 each month for the next 9 months (a total of 10 payments of £12)
By completing the first payment, you are committing to pay the full amount spread across 10 equal instalments. You will receive an email notification of your order immediately after the first payment is made, and you will also receive a courtesy reminder halfway through the subscription term, and again before your final payment is due to be charged from your account. You do not need to do anything for subsequent payments; your card will be automatically charged.
Our monthly membership scheme is managed via Squarespace Commerce “subscription” products. You can see your instalment payment history and future payment dates by clicking Manage Subscription in your initial order confirmation email, or by logging into your customer account on our website.
Cooling Off Period
If for whatever reason you feel you can no longer commit to an ongoing membership subscription, you have a Cooling Off Period of 15 days prior to the next payment instalment due date to cancel your subscription. This will stop all future subscription payments. You can cancel your membership by logging into your account on our website - simply look for the SIGN IN link at the top, and you can click Cancel Membership in your customer account Subscriptions panel. Please note that cancellation will result in forfeiture of all membership benefits, including your free ticket. Please refer to the Cancellations & Refunds section below for more details.
Cancellations & Refunds
We are offering the Membership scheme at a discounted rate, for a limited time, in order to help us plan to ensure that we will be able to run the event without a financial loss to the charity. As such, we request that Membership payments are made in good faith that you will be able to carry out the full 10 instalment payments.
However, we understand that sometimes life throws a curveball, so if you need to cancel your future instalment payments, you can click Cancel Membership in your customer account Subscriptions panel. Cancelling your Membership will only stop future payments from being charged, it does not refund any payments already made. If you need to request a refund, please contact us quoting your order number. Please note that we will retain a non-refundable, non-transferrable Administrative Charge of £20 per Membership. If you don’t request a refund within 14 days of cancellation, any previous payments made will be considered a donation to Awamu.
Should it not be possible to run the event, we will of course issue you with a full refund if requested.
Annual Membership
How It Works:
When you click Become a Member, you will be taken to our secure checkout to set up or login to your customer account and make the payment. One single payment will be taken at this point; this is a one-time payment, not a rolling subscription. Membership will not be automatically renewed and no further charges will be made on your account.
Our Together Membership scheme is managed via Squarespace Commerce. You can see your payment history by logging into your customer account on our website.
Cooling Off Period
If you accidentally purchased a membership or for whatever reason you decide you no longer wish to have a membership, you have a Cooling Off Period of 30 days in which to cancel your membership subscription to be eligible for a full refund. You can cancel your membership by contacting us quoting your order number. Please note that any cancellation will result in forfeiture of all membership benefits, including your free ticket.
Cancellations & Refunds
We are offering the Membership scheme at a discounted rate, for a limited time, in order to help us plan to ensure that we will be able to run the event without a financial loss to the charity. As such, we request that Membership payments are made in good faith.
However, we understand that sometimes life throws a curveball, so if you need to cancel your membership at any time after the 30 day Cooling Off Period has passed, you can contact us quoting your order number. Cancelling your Membership after the Cooling Off Period does not refund any payment already made. If you need to request a refund, please contact us quoting your order number. Please note that we will retain a non-refundable, non-transferrable Administrative Charge of £20 per Membership. If you don’t request a refund within 14 days of cancellation, any previous payments made will be considered a donation to Awamu.
Should it not be possible to run the event, we will of course issue you with a full refund if requested.
Failed Payments
If a payment fails, you will receive an email notification with a link asking you to update your billing information. The charge will be attempted 5 days after the initial failed payment, then a final time 5 days after that. If the payment fails for a third time after the indicated 10 days, your Membership will become void and any subsequent instalment payments will be canceled. You will forfeit all Membership benefits and will not be able to attend the event in this instance; however you may contact us to request further assistance with reinstating your free ticket.